Before your purchase

Variation in color and texture
Natural stone and ceramics are living materials that can be perceived differently in various lighting conditions. Therefore, it's common to find some variation in color and texture compared to what is displayed on screens or from sample pieces. This is part of the charm of these materials and should be expected.

Chipped Edges and Minor Damages
Although we strive to deliver products of the highest quality, it's important to remember that genuine natural materials aren't flawless. Natural stone is porous and may therefore have chipped edges, small voids, or surface chips. These are part of the character of natural stone and do not affect its functionality or beauty once installed.

Transport damages and precautions
Despite taking all necessary precautions to secure the packaging during transportation, some damages may occur. Therefore, we always recommend adding an extra margin of about 15% to the order to compensate for any minor damages that may occur during shipping. It's a precautionary measure to ensure you have enough material for your project.

Minor scratches and their handling

If you notice cracked tiles or damaged edges upon delivery, don't worry. We always include 1-2 extra tiles to compensate for any losses during transportation. Additionally, damaged corners or edges on natural stone are common and can result from both production and handling. These edges can be easily fixed by cutting or filling the joints.

Understanding and accepting these characteristics of natural stone and ceramics is important for appreciating their unique beauty and character. By being aware of potential variations and minor damages, you can better prepare for delivery and enjoy the material's natural charm once it's installed.